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Zappos Core Values Ethics.

Zappos Core Values Ethics.


Zappos is known for its strong company culture and core values, which include:

  1. Deliver WOW Through Service: This value emphasizes going above and beyond to create exceptional experiences for customers. If this resonates with your personal values, it might indicate a commitment to providing outstanding service and treating people with respect.
  2. Embrace and Drive Change: This core value suggests a willingness to adapt and innovate. If you share this value, it could reflect your openness to change and improvement, which can be ethically positive in a dynamic world.

Now, let’s explore how these values might support ethical behavior:

Deliver WOW Through Service:

  1. Honesty and Transparency: Aligning with this core value might mean that you prioritize honesty and transparency in your interactions with others, both personally and professionally. This can be seen as ethical behavior since it builds trust and credibility.
  2. Customer-Centric Approach: If you value delivering exceptional service, you likely prioritize the needs and satisfaction of others. This customer-centric approach can be ethically sound, as it involves putting the well-being of others first.

Embrace and Drive Change:

  1. Innovation and Improvement: Embracing change and driving it can lead to innovation and continuous improvement. Ethically, this can be positive as it means you are constantly seeking better solutions, which can benefit not only your organization but society as a whole.
  2. Adaptability: Embracing change often requires adaptability. Being adaptable to changing circumstances can be ethical as it allows you to respond more effectively to challenges and opportunities.

In summary, the core values of Zappos, such as delivering exceptional service and embracing change, can resonate with personal values related to honesty, transparency, customer focus, innovation, and adaptability. These values can support ethical behavior by fostering trust, prioritizing the well-being of others, and driving positive change.

Zappos Core Values Ethics.








Integrity can be described as a congruence (match) between what we think, say and do in our personal lives and our professional lives. It is indicative of honesty, moral strength, and courage. The concept of “core values” can be described as those values that guide our behaviors and serve as a vision for our life. As noted in this week’s course material: “When you are able to identify your core values, you have a clear picture of the kind of person you want to be and the kind of life you want to have”.

This week’s topic challenges us to gain greater clarity and awareness of our personal values and how they align with our career and life choices. For this week’s discussion board, please review the 10 Core Values of Zappos Company Culture (Week 5: Required Resources) and pick two of the Zappos core values that resonate with your own personal values. Next, provide two examples of how your selected core values can support ethical behavior.

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