Nursing and Communication Essentials.
ANSWER
- Importance of Effective Communication: Effective communication is crucial in personal relationships to build trust and understanding. In the therapeutic relationship, it’s essential for trust, patient compliance, and positive outcomes. In the interprofessional healthcare team, it ensures coordinated care, reduces errors, and improves patient safety.
- Similarities and Differences in Interactions: Similarities include the need for trust, clarity, and empathy. Differences involve the specific goals and dynamics of each interaction, with healthcare teams requiring more formal and task-oriented communication.
- Congruence in Verbal and Nonverbal Communication: Congruence means that verbal and nonverbal messages align. It’s essential in healthcare to ensure that patients and colleagues perceive your messages as genuine and trustworthy.
- Pitfalls of Electronic Communication: Miscommunication can occur in electronic communication when tone and context are unclear. For example, a misinterpreted email may lead to misunderstandings. A more effective method might be a face-to-face conversation or a video call for nuanced discussions.
- ISBAR in Clinical Experiences: ISBAR (Introduction, Situation, Background, Assessment, Recommendation) is often used for standardized hand-off reports in healthcare to ensure essential information is transferred during shift changes.
- Hand-off Report: It should include patient name, age, diagnosis, treatment plan, allergies, current status, recent vital signs, pending tasks, and any specific concerns. Effectiveness depends on the accuracy and completeness of the information exchanged.
- Responding to Dr. Roberts: As the nurse, you should remain calm and professional, explaining the situation and the steps taken. You may say, “I’m currently checking on Mr. Adams’s lab reports, and I’ll ensure they are prioritized. I’ll follow up with the lab as needed.”
- Accountability in Delegation: Accountability means taking responsibility for the tasks you delegate and ensuring they are completed safely and correctly. Legal ramifications may include liability if a task isn’t performed correctly, which could lead to malpractice claims.
- Delegation Responsibilities: RNs are responsible for assessing and planning care, LPNs can provide direct patient care under RN supervision, and NAPs/UAPs assist with ADLs. Delegating for 48 patients may be challenging; careful task assignment is crucial.
- Direct vs. Indirect Delegation: Direct delegation involves one person assigning a task to another, while indirect delegation involves delegating to a group or a team, specifying responsibilities but not individuals.
- Considerations for Delegating Patient Care: RNs must consider the complexity of the task, the skills and competency of the person to whom they delegate, and the patient’s condition and needs.
- Unit Census and Prioritization: Prioritization should be based on patient acuity, urgency, and the resources available. High-acuity patients should be the top priority.
- Clinical Experience Questions: a. Specific tasks for delegation would depend on the patients’ needs, but common tasks might include basic hygiene, vital sign monitoring, and medication administration. b. The effectiveness of your nurse/preceptor in delegating tasks to others should involve clear instructions, assessment of competency, and follow-up to ensure completion. c. Safety and appropriateness can be ensured through clear communication, competency assessment, and ongoing supervision and evaluation of delegated tasks.
Remember that nursing practices and procedures may vary by location and healthcare facility, so always follow the guidelines and protocols established in your specific clinical setting.
QUESTION
Description
1. Discuss the importance of effective communication in the personal relationship, the therapeutic relationship, and the relationship within the interprofessional health-care team.
2. What similarities and differences can you identify among the above interactions?
3. Explain the concept of congruence between verbal and nonverbal communication.
4. There are many pitfalls to electronic communication. Identify a situation in which an electronic form of communication may result in a miscommunication. What other method of communication would have been more effective?
5. How have you seen ISBAR used during your clinical experiences?
6- Develop a hand-off report for yourself. Include items that you believe are pertinent for safe and effective nursing care. Refer to the information in the chapter for creating this report form. Using the information from the chapter, determine the effectiveness of the system currently in use on your unit for communicating shift-to-shift reports.
8-Explain the concept of accountability in delegation. What are the legal ramifications of accountability in delegation?
9. Dennie and Elias arrive in the unit for the 7:00 p.m. to 7:00 a.m. shift. Both nurses completed orientation 4 weeks ago. They find that they will be the only two RNs on the floor that night. There is a census of 48 clients. The remaining staff consists of two NAPs/UAPs and one LPN. What are the responsibilities of the RN, NAP/UAP, and LPN? Can Dennie and Elias effectively delegate client care tasks and care safely for all 48 clients? Use the Delegation Tree to make your decisions.
10. Discuss the differences between direct delegation and indirect delegation.
1. You have to observe delegation procedures in your assigned unit:
A-What considerations does the RN take into account when delegating patient care?
2-You have to look at the unit census and prioritize the pa
A- Give the