MHA FPX 5020 CU Statement of the Problem Capstone Questions
ANSWER
Step 1: Schedule a Meeting with the Prospective Client Reach out to the prospective client organization and schedule a meeting with a practicing health care professional. Make sure to identify a first and second choice for connecting with the professional.
Step 2: Meet with the Client and Present Your Project Proposal During the meeting, present your project proposal, which combines the work you’ve done in Assessments 1 and 2. Keep the following points in mind:
- Provide evidence-based support for your assertions and conclusions. Use relevant data, research, and information to back up your claims.
- Clearly explain the project scope, execution plan, and focus. Make sure the client understands the purpose and objectives of the project.
- Emphasize the value of your proposed project and how it aligns with the organization’s goals. Explain how you intend to measure outcomes using the balanced scorecard framework.
- Be prepared to answer any questions the client may have. Address their concerns and provide clarification as needed.
Step 3: Refine Your Project Proposal Based on Client Feedback After presenting your proposal, work collaboratively with the client to refine the project proposal as necessary. Use the Assessment 3 Client Meeting and Review Template to capture the feedback provided by the client during the meeting. Summarize the feedback and include relevant details for clarification. This feedback will later be integrated into your final project report.
Step 4: Submit the Changes to the Client for Approval Using the Assessment 3 Client Meeting and Review Template, document the changes discussed and negotiated with the client. This will include any adjustments to the project scope, execution plan, or focus based on the client’s feedback. Make sure the revised proposal is a collaborative effort that meets organizational requirements.
Step 5: Obtain Approval and Submit the Signed Template Once you’ve documented the changes and revised the proposal, submit the Assessment 3 template to the client for their approval and signature. The template should include the client’s signature, title, and contact information. Once the client approves, you will scan and submit the signed copy of the template as the deliverable for this assessment.
Throughout this process, make sure to:
- Identify the appropriate health care professional within the organization who has decision-making authority and can provide guidance on your project.
- Engage in a negotiation process to address any concerns or suggestions the client may have and ensure the project aligns with their needs.
- Verify, discover, or redefine your performance indicators and outcome measures if necessary, based on the feedback received.
- Maintain a strong working relationship with the client, considering your role and responsibilities in executing the project effectively.
By successfully completing these steps, you’ll demonstrate your proficiency in various competencies, including identifying key stakeholders, negotiating project changes, and obtaining project approval. Good luck with your assessment!
QUESTION
Description
- Meet with a health care professional in your prospective client organization to present your data review project proposal. Then, submit a summary of the required changes, with the client’s signature. There is no page limit for this assessment.
INTRODUCTION
Note: Each assessment of your capstone project is built on the work you have completed in previous assessments. Therefore, you must complete the assessments in this course in the order in which they are presented.The ability to articulate the potential impact of your project in a concise manner to project stakeholders can impact the successful implementation of any change initiative. The successful outcome of your project depends upon your ability to communicate effectively and prepare for meetings with important stakeholders.This assessment is crucial to the success of your data review project and provides an opportunity for you to refine your project proposal and obtain the client’s approval. In addition, you will work closely with the client to ensure that your project adds value to the organization, while still supporting your career goals and leadership development.
OVERVIEW AND PREPARATION
Note: In this assessment, you will present the project proposal that you developed in Assessment 2 to the client for negotiation and approval.
Document Review
To prepare for this assessment, read the following:
The information provided in this document will help you in preparing for the meeting, presenting your data review project proposal, and obtaining approval for your project from the client. In addition, it provides guidance, recommendations, and examples that are crucial to successfully completing this assessment. You are encouraged to download this document and keep it on hand as a ready reference.In addition, download and review the template you will use for this assessment:
Key Preparatory Tasks for a Successful Meeting
Thorough preparation will ensure that your meeting is productive. Take the following steps to prepare for the meeting:
- Conduct background research on your prospective client organization. Identify a first and second choice for connecting with a practicing health care professional in that organization.
- Research best practices for professional communication and feedback to prepare for the interview.
- Reflect upon your experience in human services and health care administration relevant to your proposed project. Based on the NCHL competencies, is your proposed project realistic?
- Prepare a list of questions that you would like to ask the practicing health care professional. Refer to the Client Meeting and Project Approval Guide [PDF].
Note: You should arrive at the meeting with proposed performance indicators related to the health care issue you have identified. However, it is possible that you have chosen the wrong indicators, that the indicators are not included in the organization’s data sets, or that the client thinks different indicators might be more helpful. It is your job to verify, discover, or redefine your performance indicators so that you can proceed with your data review.
REQUIREMENTS
You will need to take the following steps to complete this assessment. Details and supporting information for completing each step are contained in the Client Meeting and Project Approval Guide [PDF].Step 1: Schedule a meeting with the prospective client.Step 2: Meet with the client and present your project proposal (your combined Assessments 1 and 2). You may wish to send your proposal to your reviewer prior to the meeting.
- Provide evidence-based support for your assertions and conclusions.
- Be clear about the project scope, execution, and focus.
- Be clear about the value of your proposed project and how you will measure the outcomes for each of the four areas of the balanced scorecard.
- Be prepared to answer questions that the client asks.
Step 3: Work with the client to refine your project proposal as necessary, including any negotiated changes, using the Assessment 3 Client Meeting and Review Template [DOCX]. Summarize the feedback offered by your client during the meeting, and provide any substantive, relevant details needed for clarification. (You will integrate the client feedback into your final project report.)Step 4: Submit the changes noted in your Assessment 3 template to the client for their approval and signature. (The client’s signature, title, and contact information are required.)Step 5: Scan and submit the signed copy of the Assessment 3 template as the deliverable for this assessment.Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that you address each point, at a minimum, during the client meeting and project approval process. You may also want to read the assessment scoring guide to better understand how each criterion will be assessed.
- Identify the appropriate health care professional in an organization from whom to seek approval for a proposed project.
- Consider the people with the requisite decision-making authority who are best able to provide guidance and recommendations.
- Negotiate changes to project scope, execution, or focus, based on feedback solicited from the client.
- Use this meeting as an opportunity to refine your proposed project.
- Solicit feedback on key aspects of the project:
- Problem Statement.
- Relevance of Factors and Units of Measurement.
- Method Selected in Literature v. Organization/Public Domain.
- Industry Considerations/Comments.
- Strengths.
- Areas for Improvement.
- Insights/Other Observations.
- Verify, discover, or redefine your performance indicators and outcome measures.
- Ensure that negotiated changes are feasible and do not present obstacles to successful course completion.
- Obtain approval for a proposed project.
- Be sure that your revised proposal is a collaborative effort between you and the client that meets organizational requirements, such as confidentiality.
- Consider your role and responsibilities for establishing a strong working relationship with the client in executing the project.
COMPETENCIES MEASURED
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
- Competency 3: People: Create an organizational climate that values and supports employees and colleagues in health care settings.
- Identify the appropriate health care professional in an organization from whom to seek approval for a proposed project.
- Negotiate changes to project scope, execution, or focus, based on feedback solicited from the client.
- Obtain approval for a proposed project.
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