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MGMT 647 A1 Business Operating Service Delivery Problems & Solutions Case

Question Description

Part 1
Deliverable Length: 500-600 words
https://resources.careered.com/LCMSFileSharePreview/Resources/AdobePDF/Scenario_John%20Smith_Business%20Profile.pdf
Read scenario above
Using the Library, Internet, or any other available resources, discuss specific service issues Smith’s organization is realizing. At a minimum, efficiency, responsiveness, quality, and costs should be discussed. Customers have provided some input regarding a number of issues that have been surfacing more frequently than in the past. Discuss possible root causes for each of these issues and their impact on both the business and the customer.
If you use sources to support your discussion, please cite your sources.
Part 2
Deliverable Length: 1,000-1500 word memo
Formulate your thoughts and ideas for resolution of Smith’s service-level issues. Begin to develop value streams for current business processes to help identify waste.
* Develop and provide some solutions for Smith’s organization regarding how he can improve service-related issues as experienced by his customers.
* Identify the impact on the organization for each of the solutions you recommended if Smith chooses not to implement the recommendations.
Be sure to include in your answer the following issues:
* Response times
* Service quality
* Costs
* Communications

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