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Business Finance – Management Managing Healthcare

Business Finance – Management Managing Healthcare


Improving Sunlight Hospital’s Quality of Care and Competitiveness

Introduction: Sunlight Hospital, located in California, is now dealing with issues relating to how its patients view the caliber of service. The hospital board knows how urgent it is to resolve this problem to guarantee patient satisfaction, boost productivity, and make Sunlight Hospital the preferred hospital in the area. This essay intends to examine the hospital’s care quality thoroughly, suggest development options, and highlight the advantages and value that Sunlight Hospital can gain from improved quality.

Measurement of Patient Preferences and Care Quality:

There are five crucial indicators of hospital care quality:

Patient Satisfaction: This indicator shows how well the hospital satisfies the needs and preferences of the patient. Patients place a high value on good service, clear communication, and compassion from medical professionals.

Clinical Results: Low mortality rates, a high rate of recovery, and proof of effective treatments are highly valued by patients. Positive clinical results demonstrate the hospital’s capacity to deliver high-quality care.

Timeliness of Care: Patients expect fast response and short wait periods, especially in emergencies. Reduced wait times for diagnostic tests and treatments are essential, as are effective triage systems.

Patients anticipate a safe environment with a low risk of infections, medical errors, and other avoidable negative outcomes. Secure methods, infection control measures, and error prevention standards are essential.

Care Coordination: Healthcare teams’ effective coordination, smooth departmental transitions, and open communication influence patients’ perceptions of well-coordinated care.

Patients value these metrics when selecting a hospital because they seek assurance of high-quality care, individualized attention, and a secure, comforting setting when receiving medical treatment.

How to Create an Effective Quality Improvement Plan:

An effective quality improvement plan in healthcare companies depends on four key factors:

Leadership Commitment: Driving efforts for quality improvement requires strong leadership support. Without leadership commitment, initiatives may lack focus and funding, which will fail.

Participating in decision-making processes with employees develops a sense of responsibility and accountability. Disengaged workers may be resistant to change and obstruct quality improvement efforts.

Data-Driven Approach: Gathering and analyzing data enables the use of data to inform decisions. Organizations with a data-driven culture may find pinpointing problem areas easier and effectively gauging progress.

Continuous Education and Training: Ensuring staff receive continual education and training helps them stay current on the best medical practices and discoveries. Failure to invest in education could result in stale procedures and subpar medical care.

If these characteristics are implemented properly, they may result in success. For instance, a lack of commitment from the leadership could lead to sufficient resource allocation. In contrast, a lack of training could result in correct data interpretation, leading to erroneous improvement initiatives.

Competitive advantage and the value of quality care

Numerous benefits of high-quality care give Sunlight Hospital value and a competitive edge, including:

Enhanced Reputation: Positive patient experiences result in recommendations from friends and family and positive internet reviews, which improve the hospital’s standing in the neighborhood.

Patient Loyalty: Happy patients are more likely to seek future medical care at the same institution, fostering patient loyalty and lowering patient turnover.

Attracting Physicians and Staff: Skilled healthcare professionals who want to be a part of an effective and patient-centered institution are drawn to high-quality care.

Operational Efficiency: Simplified procedures that result from better care coordination and fewer medical errors can save costs and boost efficiency.

Differentiation: Sunlight Hospital’s commitment to providing high-quality care sets it apart from its rivals and makes it the patient’s first choice when looking for dependable and efficient medical care.

Sunlight Hospital must address its quality of care challenges to increase efficiency, boost patient happiness, and gain a competitive edge in the healthcare industry. Sunlight Hospital can develop into a reputable local hospital of choice, satisfying the needs and preferences of its patients while ensuring sustainable success by focusing on patient-centered measurements, implementing efficient quality improvement features, and comprehending the value of quality care.

Business Finance - Management Managing Healthcare


Imagine that you are a hospital administrator at Sunlight Hospital in California. The main complaint among the patients is the quality of care. The hospital board has become aware of this issue and wants to see it addressed. Your job is to understand the state of the hospital, create value, increase efficiency, and turn the facility into a local hospital of choice. Whenever you are making visits to various wards to meet the employees and the patients, you hear how the patients love the hospital, but they would like to see certain improvements in care. The employees seem to be very busy executing their duties and not interacting much with the patients. The hospital board has asked you to compile a report of your findings and suggested strategies for achieving the hospital’s current goals.

Note: You may create or make all necessary assumptions needed for the completion of this assignment.

Write a 4-6 page paper in which you:

· Identify five measurements of quality of care in a hospital and explain the major reasons why you believe these measurements matter to patients in their process of choosing a hospital for emergency or inpatient care.

· Determine four main features in health care organizations that can be used to design a successful quality improvement plan. Describe the way the features can lead to failure or success of quality of care in Sunlight Hospital.

· Propose the main reasons why the quality of care would add value to and create a competitive advantage for Sunlight Hospital. Provide a rationale for your response.

· Use at least four quality sources to support your writing. Choose sources that are credible, relevant, and appropriate. Cite each source listed on your source page at least one time within your assignment.

This course requires the use of Strayer Writing Standards (SWS).

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